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How to Deal With an Argumentative Employee

 

Understand the causes of argumentative and disruptive employees and gain the skill needed to stop arguments immediately.

Argumentative and disruptive employees have always been a leadership challenge. With the rise in political and social polarization, argumentative behavior has increased dramatically. Unfortunately, the old command, control, and obey management strategies no longer work. Worse, the Great Resignation requires leaders to find ways to manage argumentative employees without bullying and commanding. This presentation will help leaders and managers understand the causes of argumentative and disruptive employees. You will receive a crash course in the neuroscience of emotions and be introduced to a new, counter-intuitive skill for stopping arguments immediately. This material will also explain the critical importance of listening to emotions instead of words. You will learn why emotional problems cannot be solved with logic and reasons.

Agenda

Faculty

Douglas E. Noll, J.D., M.A.

Douglas E. Noll, J.D., M.A.

Noll Associates

  • Full-time peacemaker and mediator, specializing in difficult, complex, and intractable conflicts
  • Fellow in the International Academy of Mediators
  • Named California Lawyer of the Year, by California Lawyer magazine
  • Listed in Best Lawyers in America, and Lawyer of the Year
  • Achieved the highest rating in the Martindale-Hubbell Law Directory
  • Northern California Super Lawyer in Dispute Resolution
  • Adjunct faculty, Straus Institute of Dispute Resolution, Pepperdine School of Law
  • Acclaimed international speaker and workshop presenter
  • Winner of the 2012 Book Award by the CPR Institute
  • Wrote three books, numerous book chapters, articles, and blogs on dispute resolution
  • Creator of two online courses in legal negotiation and rapid de-escalation skills
  • Co-founder of the award-winning Prison of Peace Project
  • Can be contacted at 800-785-4487, [email protected], or https://dougnoll.com

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