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HIPAA Compliance for Collection Professionals

Gain an understanding and learn how to implement HIPAA compliance policies, procedures, and training to ensure compliance with collection calls. Many debt collection companies collecting on medical debt do not have HIPAA compliance programs or have insufficient policies and procedures. Simply adding a policy or designating a security officer is not enough especially as collection agencies are liable for violations of certain HIPAA requirements enforced by the Health and Human Services Office of Civil Rights. The penalties for HIPAA violations are severe including monetary fines up to $1.5 million. This topic helps collection agencies and their counsel understand and implement comprehensive HIPAA policies, procedures and training to ensure compliance with its obligations. The material covers HIPAA compliance for collection agencies from top to bottom, including how to identify Protected Health Information (PHI), how to monitor collection calls and letters for HIPAA disclosures, the proper way to validate a medical dispute, and what to do in the event of a HIPAA breach. The topic will also address the types of contractual agreements HIPAA requires agencies to have with medical providers and collection agency vendors that receive PHI as part of an agency’s collection activity. Whether you are an agency currently collecting on medical debt or just starting medical collections, this workshop is critical to ensure all your practices adequately meet the HIPPA requirements.
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HIPAA Compliance for Collection Professionals


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HIPAA Compliance for Collection Professionals


Kelly Knepper-Stephens

Kelly Knepper-Stephens


  • Vice President, Legal & Compliance, TrueAccord
  • Advises her company on all aspects of consumer financial protection law
  • Conducts regular seminars, presentations, and has a podcast TwoDEBTicated Attorneys
  • Serves on the board of directors for the Receivables Management Associates International and is an ACA certified instructor
  • J.D. degree, George Washington University School of Law
  • Can be contacted at [email protected] or 415-850-9585
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HIPAA Compliance for Collection Professionals

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