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33 Slides available anytime
  • 33 Slides

Handling Difficult Personalities and Behaviors in the Workplace

 

Understand the different personality types and learn the methods for engaging in conflict productively.

Throughout our careers, we all have to deal with difficult people. Difficult people come in many shapes and forms: your boss, a co-worker, a client or customer, a competitor, or a critic. Difficult people can cause us stress, anger, or even fear which can limit our response and our ability to manage them. But when they are handled correctly, they can become a resource and our biggest supporter. People who can manage difficult people are valued and get more done. This material will help you learn how to manage difficult people and turn these tough encounters into positive opportunities. Review what you control when encountering difficult people. Explore four key behaviors that you can recognize in difficult people that will help you better understand and manage them. Finally, understand key strategies that you can implement in dealing with difficult people and learn actionable skills that you can use to manage and turn difficult people into your ally and be able to walk away with dignity.

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Handling Difficult Personalities and Behaviors in the Workplace

Agenda

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Handling Difficult Personalities and Behaviors in the Workplace

Faculty

Adam Bowman, Psy.D., PHR, SHRM-CP

Adam Bowman, Psy.D., PHR, SHRM-CP

Dr. Adam Bowman

  • Partner and co-founder of the Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting and team building
  • Some of his clients include Unity Worldwide Ministries, Ohio Historical Society, the Michigan Department of Environmental Quality (DEQ) and Dublin City schools
  • Develops, consults and facilitates leadership development programs for executive groups and management teams
  • Coaches executives, management teams, and professionals
  • Facilitator for Central Ohio ATD chapter leadership development special interest group
  • Adjunct professor at Grand Canyon University psychology graduate programs
  • Psy.D. degree in personal and organizational psychology, Touro University Worldwide
  • Can be contacted at 740-396-8847 and [email protected]
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Handling Difficult Personalities and Behaviors in the Workplace

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