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Handling Conflict Between Managers and Their Direct Reports

 

Learn essential skills to resolve conflicts with direct reports.

Conflict between managers and direct reports is as old as the first human business enterprise. Despite the inevitability of conflict, many managers are never trained in the basics of conflict resolution. During this course, you will learn the six essential skills to resolve conflicts with direct reports.

Agenda

Faculty

Douglas E. Noll, J.D., M.A.

Douglas E. Noll, J.D., M.A.

Noll Associates

  • Full-time peacemaker and mediator, specializing in difficult, complex, and intractable conflicts
  • Fellow in the International Academy of Mediators
  • Named California Lawyer of the Year, by California Lawyer magazine
  • Listed in Best Lawyers in America, and Lawyer of the Year
  • Achieved the highest rating in the Martindale-Hubbell Law Directory
  • Northern California Super Lawyer in Dispute Resolution
  • Adjunct faculty, Straus Institute of Dispute Resolution, Pepperdine School of Law
  • Acclaimed international speaker and workshop presenter
  • Winner of the 2012 Book Award by the CPR Institute
  • Wrote three books, numerous book chapters, articles, and blogs on dispute resolution
  • Creator of two online courses in legal negotiation and rapid de-escalation skills
  • Co-founder of the award-winning Prison of Peace Project
  • Can be contacted at 800-785-4487, [email protected], or https://dougnoll.com

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