Maneuver through complex topics gracefully by exploring several key concepts that frontline personnel encounter on a daily basis.
The business is the first line of defense for compliance issues. Each and every day, they interact with your customers through letters, monthly statements, over the phone, and text messages. What processes do you have in place to make sure that what they say complies with your legal and regulatory obligations? This presentation will walk through the implementation of COVID-19 legal and regulatory requirements as a test case on what steps you should take to ensure the business is set up for success so your organization can reduce risk. We will walk through best practices on implementation, discuss legal cases that touch on these issues, and end with an enforcement action brought by the OCC that highlights potential pain points when implementing new laws and regulations.
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