Gain a comprehensive understanding of the FDCPA to ensure compliance and foster positive relationships with consumers while avoiding costly mistakes.
This presentation offers attendees an opportunity to gain a deeper understanding of the legal boundaries within which they must operate when collecting debts or advising clients on how to collect debts. By learning about the key provisions of the FDCPA, attendees will be better equipped to avoid costly violations and potential lawsuits. The presentation will outline best practices for ethical debt collection, emphasizing how to manage customer interactions in a way that complies with the law while still pursuing payment effectively. Understanding the FDCPA will also help mitigate risks related to harassment, false representation, and unfair practices, all of which can result in severe penalties and fines. Additionally, by staying informed about the latest legal updates and enforcement trends, attendees can make more informed decisions when dealing with debtors, reducing the likelihood of disputes. Overall, this presentation provides attendees with the tools they need to maintain an ethical and professional approach to debt collection, ensuring long-term success, minimizing legal liabilities, and enhancing their reputation in the marketplace.
Agenda
Faculty
Melissa Tulis Smith
Smith Debnam Narron Drake Saintsing & Myers, LLP
- Creditors’ rights attorney practicing in Smith Debnam’s Raleigh, NC office and focusing on consumer collections
- Licensed in North Carolina, South Carolina, Virginia and various federal courts.
- American Bar Association, Business Law Section Member, Consumer Financial Services Committee Member, Young Lawyer Liaison to the Debt Collection and Bankruptcy Sub-committee
- Chair-elect of the Litigation Section of the North Carolina Bar Association
- Board member of the North Carolina Creditors Bar Association
- Co-author of ‘Should Debt Collectors and Credit Furnishers Keep It in The Middle of the Road? Collateral Challenges to the Legal Validity of the Debt May Lead to Liability for Both Furnishers of Credit Information and for Debt Collectors’ Conference on Con-sumer Finance Law, Vol. 76, Nos. 1-2
- Listed in Best Lawyers: Ones to Watch – 2025
- J.D Degree, Campbell Law School; B.A. Degree, University of North Carolina at Chapel Hill
- Can be contacted at [email protected] or (919) 250-2103
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