Learn essential skills to communicate more clearly, professionally, and effectively.
As an administrative professional, your position is critical to the workings of the office, yet you may feel like you are hit from all sides with unreasonable expectations, emotional outbursts, and cloudy communications. How do you clearly and effectively communicate with all the different personality types while still getting your needs met and your work done? This topic will help you quickly identify and understand the basic traits of different communication styles so that you can adjust to their needs and be heard. The material will also explain how to manage up, down, and sideways by using these communication styles to deliver solid feedback and ensure they are receptive to your ideas. This information is critical to the professional who has to work with bosses, teammates, and clients from different departments, backgrounds, and generations.
Agenda
Faculty
Melanie Hope
Hope Speaking LLC
- Owner/Operator of StormKatt Productions LLC (writing/editing) and Hope Speaking (training/speaking)
- More than 20 years of experience in the corporate world in leadership and development
- Contracted with both private and public enterprises delivering live workshops throughout the world
- Written multiple books about leadership, communication, and writing
- Distinguished (highest) Toastmaster status; semi-finalist in the 2012 World Championship of Public Speaking
- Co-host of podcast and video channel CounterCultureWISE
- Professional editor and writer for multiple clients, including NPR
- B.A. degree in communications, University of Washington
- Can be contacted at [email protected], HopeSpeaking.com, Twitter® @hopespeaking, Facebook® facebook.com/hopespeakingllc, YouTube® youtube.com/hopespeaking, Pinterest® pinterest.com/hopespeaking, and LinkedIn® linkedin.com/in/hopespeaking
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