Lorman offers professional resources regarding COVID-19 and remote working best practices.  Learn more

Show navigation

Slide Deck

37 Slides available anytime
  • 37 Slides

Emotional Intelligence for Professionals Working in Collections

 

Learn emotional intelligence in order to maintain composure in your career.

Emotional intelligence (EI) is a general set of skills that can be applied to anyone and any environment. Understanding EI and mastering the skills involving emotional intelligence will greatly help you and your team in difficult situations. It has been shown that emotional intelligence can be even more critical than the power of the cognitive brain usually measured with IQ. Emotional intelligence refers to your ability to recognize and manage your own emotions, recognize and respond to the emotions of others, and build effective relationships at work.
Emotionally intelligent people are self-aware and are alert to the verbal and nonverbal signals of others, ensuring that their communication skills and ability to build relationships are more effective. Developing self-awareness promotes increased productivity and higher job satisfaction. These changes can also lead to improved communication, increased empathy and better interpersonal rapport and relationships. Being able to recognize and identify your emotions and apply skills will help you to manage emotionally charged work situations. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill.

View Slides

More Program Information

Emotional Intelligence for Professionals Working in Collections

Agenda

View Slides

More Program Information

Emotional Intelligence for Professionals Working in Collections

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training
  • More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding and Train the Trainer experience
  • Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
  • Corporate trainer for Fortune 500 companies across the country
  • Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
  • Member of several professional organizations and has received numerous certifications
  • Writes weekly articles on LinkedIn┬« Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; [email protected]; www.arhemployeetraining.com/; www.facebook.com/ARH-Employee-Skills-
View Slides

More Program Information

Emotional Intelligence for Professionals Working in Collections

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.