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Effective Exit Interviews


Gain the tools to execute successful exit interviews and how to use the information to improve the productivity and culture in your organization.

It takes a great deal of time, effort and expense to create a productive team. When a company has effective staff, things run smoothly until a team members decides to move on and leave the company. So why? What motivates someone to seek other employment? Is it you or is it them? The only way you will find out is by doing an exit interview. There is a wealth of information to be gained from an effective exit interview. If a company wants to continue to grow, the opportunity to learn how to keep the most valuable employees cannot be passed up. If done properly, you can learn if changes or improvements within your organization are warranted, or if your company is on track for continued and future successes. The information you want is more than just it's their time to move on. You want information that is honest and accurate. You do not want rumors, hearsay or half-truths. You want employees to feel comfortable with being honest and what better time when they have nothing to lose because they are leaving the company. So how do you get the information you want and need in an effective way? This topic will give you the tools to execute successful exit interviews. Being skilled in the art of the exit interview is valuable for managers at all levels in the organization, as well as human resource professionals. In this material you will learn the advantages and disadvantages of exit interviews, format of exit interviews, what to ask and what not to ask and how to increase your interviewing and listening skills.



Christine Melleno, M.A., PHR, SHRM-CP

Christine Melleno, M.A., PHR, SHRM-CP

  • Over 25 year of human resources generalist experience with expertise in the hospitality and retail industries
  • Practice emphasizes all aspects of HR operations, including benefits and compensation, recruiting and training, labor and employee relations, and business analytics
  • Specializes in small human resources departments who take care of all human resources needs of the entire organization
  • Five years teaching in the New Jersey Civil Service Commission Center for Learning and Improving Performance (NJ CLIP) program where she teaches many courses including Critical Conversations, Performance Management, Family Medical Leave Laws, ADA Laws, Team Building and Time Management
  • Works with all levels of staff and management to ensure effective communication, reduction in conflicts, and consulting with and coaching managers, helping to provide them with the tools they need to be more effective in managers
  • Member of the Society for Human Resource Management
  • Mentor to up and coming human resources professionals
  • Master’s degree in legal studies and employment law, Montclair State University; bachelor’s degree in psychology, Rutgers University
  • Can be contacted at [email protected]

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