Learn about key features of Reg F, including consumer communication preferences, call limits, and safe harbor validation notices.
On November 30, 2021, the federal regulations interpreting the Fair Debt Collection Practices Act took effect, confirming the importance of honoring consumers' communication preferences in collecting debts. Among the many areas of clarification, these new regulations, known as Reg F, provided clarity over heavily litigated topics. Some of those areas include conduct that might be considered harassment, call frequency limits, methods for learning and confirming consum-ers' communication preferences, and safe harbor model validation notices. Join us for this topic to summarize the key features of Reg F and how it invites the use of consumers' preferred methods for digital communications.
Agenda
Faculty
Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE
Eversheds Sutherland (US)
- Senior counsel at Eversheds Sutherland (US) LLP, a multidisciplinary, international law firm that draws on its attorneys’ comprehensive industry and policy knowledge and a global network of industry advisors and subject-matter experts to provide innovative legal solutions and client-service excellence worldwide
- An articulate corporate author and engaging trainer with more than 30 years of experience handling compliance, regulatory, transactional, and legal matters for hospitals and financial services companies
- Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional
- In addition to being an attorney and government/regulatory relations specialist, she is an experienced mediator
- Frequent motivational speaker and compliance educator and has been honored for her contributions to the consumer financial and healthcare industries by several credit, collections, healthcare, and banking associations as well as the U.S. Small Business Administration
- J.D. Degree, University of Notre Dame; undergraduate degree, Northwestern University
- Can be contacted at [email protected]
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