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Delivering Exceptional Multichannel Customer Service

 

Learn to provide a consistent experience across all channels.

Delivering exceptional customer service is more complicated than ever before due to our global world and customers' immediacy for information. In today's competitive marketplace, competitive differentiation can come from tremendous customer service. By understanding customer touchpoints and delivering exceptional service across multiple channels, community loyalists grow interested in your products and, more importantly, in your brand. If you're seeking a tremendous way to create higher value and sustainable revenue, building a multi-channel customer experience is the most cost-effective and efficient manner.

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Delivering Exceptional Multichannel Customer Service

Agenda

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Delivering Exceptional Multichannel Customer Service

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • President of Stevens Performance Group, is one of those very rare sales management and business development experts with not only 33 years of true sales experience but advanced degrees in sales productivity
  • International turnaround expert that helps struggling businesses and professionals and transforms them into successful and wealthy clients
  • Has five lines of business, including consulting and advisory, capital lending, keynote presenting, insurance, and financial advisory
  • Author of 14 books and over 3,500 business articles
  • Licensed insurance professional in Missouri
  • Creates pathways of success so that struggling individuals and businesses alleviate obstacles and create a better lifestyle, longevity, higher levels of liquidity, and a lasting legacy
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Delivering Exceptional Multichannel Customer Service

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