Learn to seamlessly integrate upselling into customer service, boosting revenue while maintaining trust and exceptional service.
Customer service and sales professionals face a critical challenge--balancing exceptional service with revenue growth. Too often, upselling feels forced, misaligned with customer needs, or overlooked entirely, leading to missed revenue opportunities and customer dissatisfaction. Many struggle with confidence in seamlessly transitioning from service to sales, fearing they may sound pushy or risk damaging the customer relationship.
This session provides a strategic framework to turn every customer interaction into a value-driven opportunity. Attendees will learn how to identify hidden customer needs, leverage active listening techniques, and position upsells as solutions rather than sales pitches. Through proven best practices, mindset shifts, and real-world scenarios, they will gain the tools to enhance customer trust, increase conversions, and drive higher revenue--without sacrificing service excellence.
Agenda
Faculty
Christopher Salem
Sustainable Success Coaching & Consulting
- CEO and Business Acceleration Strategist at CRS Group Holdings, LLC
- Specializes in helping leaders and organizations elevate performance by aligning Emotional Intelligence with Leadership and Team Development, Workplace Culture, Communication Strategy, Customer Experience, Sales Acceleration, Production & Goal Setting, and overall Business Acceleration.
- Certified Speaker for AHRA – Radiology Leaders and speaks annually at more than 20 industry-leading B2B and B2C conferences and over 35 companies across various sectors. He also serves as a Lead Facilitator and Mentor for the American Management Association.
- International bestselling author of Master Your Inner Critic / Resolve the Root Cause – Create Prosperity and co-author of Mastering the Art of Success with Jack Canfield.
- Member of National Speakers Association (NSA), SHRM, and the American Management Association (AMA)
- B.S. in Purchasing & Materials Management; Arizona State University Adjunct Faculty – Westchester Community College; Advisory Board Member – University of New Haven Executive MBA Program; Certified Workplace Strategist; Certified Flourishing Coach; Certified Mindset Strategist – Mindset Sciences, Inc.
- Can be contacted at [email protected] or (203) 733-8469; Web-site: www.christophersalem.com | www.sustainablesuccess.net
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