Learn to seamlessly integrate upselling into customer service, boosting revenue while maintaining trust and exceptional service.
Customer service and sales professionals face a critical challenge--balancing exceptional service with revenue growth. Too often, upselling feels forced, misaligned with customer needs, or overlooked entirely, leading to missed revenue opportunities and customer dissatisfaction. Many struggle with confidence in seamlessly transitioning from service to sales, fearing they may sound pushy or risk damaging the customer relationship.
This session provides a strategic framework to turn every customer interaction into a value-driven opportunity. Attendees will learn how to identify hidden customer needs, leverage active listening techniques, and position upsells as solutions rather than sales pitches. Through proven best practices, mindset shifts, and real-world scenarios, they will gain the tools to enhance customer trust, increase conversions, and drive higher revenue--without sacrificing service excellence.
More Program Information
