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Creating a Successful Customer Service Plan

 

Learn key skills for finding and building powerful advocates and a step by step process for implementing a successful customer service program.

Having trouble implementing new systems for customer service? Are your good ideas being shot down? Building advocates within your organization is a critical step to redeveloping your customer service plan. Without support and cooperation throughout the organization, even great ideas have little chance of implementation.

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Creating a Successful Customer Service Plan

Agenda

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Creating a Successful Customer Service Plan

Faculty

Jeffrey K. Hansler

Jeffrey K. Hansler

Oxford Company Consultants

  • Managing partner, Oxford Company Consultants
  • Oxford Company Consultants provides facilitation, training, and consulting for business and organizational development
  • Facilitating, consulting, and training since 1980
  • Is an expert at organizational development, leadership, and persuasive communication which includes skills of innovation, influence, negotiation, sales, body language, micro-expressions, and authority
  • Author of "Sell Little Ren Hen! Sell!", published in 11 languages with sales over 250,000 copies
  • Past president, Association for Talent Development, Orange County Chapter; past board member, National Association of Underwater Instructors; current board member, Financial Functions, Inc.
  • B.A. degree in psychology, with a minor in biochemistry, University of California, Irvine
  • Can be contacted at 714-960-7461 or [email protected]
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Creating a Successful Customer Service Plan

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