Lorman offers professional resources regarding COVID-19 and the 2020 Election

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Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

 

Learn new customer service methods that will invigorate your business and provide differentiation and brand value.

Before the pandemic of COVID-19, customer service was important to business success, but today it is crucial. The current pandemic requires business to pivot, innovate and transform from what they were to a newer more vibrant and responsive organization. Now more than ever before is the time for business not to quiver but to offer power, differentiation and value to every customer. Creating new methods of customer service will mean the difference between just surviving the pandemic and thriving. This topic will provide immediate techniques for your staff, for your managers and your senior leaders to create change and innovation. In just one hour you will learn new methods to that will invigorate your business and provide differentiation and brand value. This material will instantly provide tips and techniques to assist you become a better sales negotiator and bring in more revenue to you and to the company.

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Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Agenda

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Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • President of Stevens Performance Group
  • 37 years of true sales experience, selling, leading, and managing
  • 37 years working with small and medium-sized businesses to help make them competitive proof and produce higher levels of revenue
  • Author of the successful sales process books, Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 14 other books
  • Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
  • Top-ranked podcast - Business Acceleration
  • Leading international keynote speaker and is often requested by the media
  • Over 3,500 business articles and 45 audios, and over three decades of revenue experience
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Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

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