Slide Deck

50 Slides available anytime
  • 50 Slides

Communication Liability: What You Can and Can't Say

 

Gain a better understanding of common claims and remedies for violations of the FDCPA and TCPA relating to consumer communications.

Debt collectors, mortgage servicers, and finance companies remain at the center of litigation and regulatory scrutiny. Collectors are subject to extensive rules and limitations on communications with debtors and third parties under the Fair Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA). This course will discuss the latest laws and regulations pertaining to consumer communications, whether by phone or through the mail. This material will address the best practices and procedures for consumer/debtor communications and how to avoid common risks and pitfalls that are common in today's environment. This course will address common claims and remedies for violations of the FDCPA and TCPA relating to consumer communications. This material will help borrowers, servicers, and debt collectors, understand this changing area of law.

Agenda

Faculty

Eric M. Hurwitz

Eric M. Hurwitz

Stradley Ronon Stevens & Young, LLP

  • Partner in the office of Stradley Ronon Stevens & Young, LLP
  • Co-chair of the firm’s Financial Services Litigation practice group
  • Practice focused on defending financial institutions from claims arising out of nearly every type of consumer and commercial financial product
  • Defends both single-plaintiff and class-action lawsuits against banks, mortgage lenders and servicers, student lenders, credit card companies, auto finance companies, debt collection companies, and other financial services institutions
  • Conducts regular seminars and workshops on numerous consumer finance topics
  • Author of publications concerning the mortgage industry, including the Fair Credit Reporting Act, Equal Credit Opportunity Act, and regulations promulgated by the Consumer Financial Protection Bureau
  • South Jersey Biz, Best Attorneys in Business for litigation
  • J.D. degree, Boston University School of Law; B.A. degree, University of Texas at Austin
  • Can be contacted at [email protected] or 856-321-2406
Walter J. Buzzetta

Walter J. Buzzetta

Stradley Ronon Stevens & Young, LLP

  • Counsel in the office of Stradley, Ronon, Stevens & Young, LLP
  • Practice focused on consumer lending and financial services litigation, with a primary focus on defending claims against financial services companies, including claims under the FDCPA, FCRA, TILA, RESPA, as well as class action, deceptive trade practices, and fraud claims
  • Regularly advises financial services companies on strategic planning, risk assessment, and regulatory compliance
  • Defends both single-plaintiff and class-action lawsuits against banks, mortgage lenders and servicers, student lenders, auto finance companies, debt collection companies, and other financial services institutions
  • Served as in-house senior counsel for a mortgage lending and servicing vendor and defended nationwide litigation claims
  • Conducts seminars on numerous consumer finance topics
  • J.D. degree, Duke University; B.A. degree, Southern Methodist University
  • Can be contacted at [email protected] or 202-507-6407

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today

Access to all training products $699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.