Learn the steps you can take to identify and turn around bad customer service before it is too late.
Many organizations don't realize they have a bad reputation in customer service until it is too late to turn it around. In this day and age, it doesn't take much for a company to lose business because there is so much competition. Not having processes in place for addressing issues in a timely manner will lead to bad customer service, loss of profits, low employee retention and a damaged company reputation. Identifying if the problem is isolated to a person, department or is a systemic problem will provide a basis for how to approach the issue as well as maintain sales and sustainability over time. In this topic you will learn the initial steps you can take to identify and turn around bad customer service in your company before it is too late. You will learn tips on how to implement procedures that will work to ensure excellent customer service. This information will help you recognize strong internal communication and increase success and profits.
Agenda
Faculty
Irma Vargas
V1H Consulting
- 20 years of development, training, and facilitation of workshops for public and private sector organizations in employee engagement, customer service, diversity, establishing processes to mitigate discrimination, favoritism, leadership development, team building, and strategic planning
- Coaches leaders and managers in public and private sector organizations around talent development through strengths-based methodologies
- Organizations include CDC, California State Department of Public Health, Pasadena Public Health Department, El Rancho Unified School District, New Grace Community Church
- M.P.A. degree, California State University, Northridge, The Tseng College; B.A. degree in English, Whittier College
- 34 Strong Certified StrengthsFinder™ Coach
- Can be contacted at [email protected] or https://twitter.com/V1Hcoach
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