Understand common issues that frequently arise in interacting with customers and how to avoid legal complications.
A customer service team is the face of the company and often the first point of contact with a customer. An effective customer service team recognizes and addresses potential issues before they become expensive problems. This course will help customer service teams identify a few common issues that frequently arise in interacting with customers. This material will also explain what policies and procedures companies need to have in order to effectively respond to consumer concerns, how to avoid breaches of privacy and consumer protection laws, and provide tips to help keep your company out of costly litigation.
Agenda
Faculty
Michael W. Smith, Esq.
Burr & Forman LLP
- Associate at Burr & Forman LLP in Orlando, Florida
- Experienced trial litigator and appellate attorney representing businesses in the areas of consumer finance and privacy protection, including the FDCPA and TCPA, debt collection, contract disputes, and business litigation
- Licensed to practice law in state and federal courts in Florida
- J.D. degree, University of South Carolina School of Law; B.A. degree in Russian language, Florida State University
- Can be contacted at 407-540-6632 or [email protected]
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