Slide Deck

32 Slides available anytime
  • 32 Slides

Common Customer Service Legal Issues


Understand common issues that frequently arise in interacting with customers and how to avoid legal complications.

A customer service team is the face of the company and often the first point of contact with a customer. An effective customer service team recognizes and addresses potential issues before they become expensive problems. This course will help customer service teams identify a few common issues that frequently arise in interacting with customers. This material will also explain what policies and procedures companies need to have in order to effectively respond to consumer concerns, how to avoid breaches of privacy and consumer protection laws, and provide tips to help keep your company out of costly litigation.



Michael W. Smith, Esq.

Michael W. Smith, Esq.

Burr & Forman LLP

  • Associate at Burr & Forman LLP in Orlando, Florida
  • Experienced trial litigator and appellate attorney representing businesses in the areas of consumer finance and privacy protection, including the FDCPA and TCPA, debt collection, contract disputes, and business litigation
  • Licensed to practice law in state and federal courts in Florida
  • J.D. degree, University of South Carolina School of Law; B.A. degree in Russian language, Florida State University
  • Can be contacted at 407-540-6632 or [email protected]

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today

Access to all training products $699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.