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Collections Etiquette: How Far Should You Go?


Learn the techniques and tools needed to secure timely payment from customers.

Attorneys, Nicole Noel and David Byars, of Kass Shuler Law Firm will discuss Collections Etiquette and the laws that govern the collection practice as well as certain ethical considerations. This presentation will discuss common fraud based defenses to a collections action and how to overcome them, best practices for internal procedures and processes when a Debtor claims there is fraud or improper activity on their account and what is the responsibility of the Creditor to investigate. Specifically, presenters will discuss the Electronic Fund Transfer Act under Reg E 'EFTA' and what are the Creditor's duties under same.



Nicole Mariani Noel

Nicole Mariani Noel

Kass Shuler, P.A.

  • Shareholder and Bankruptcy Partner at Kass Shuler, PA
  • Heads the bankruptcy practice group and handles cases throughout Florida, including the Northern, Middle, and Southern districts, as well as District of Colorado, Eastern and Southern District of Texas, all three Districts in Tennessee, and Northern and Southern District of Illinois
  • Practices in the fields of bankruptcy, creditors’ rights and insolvency, real estate, consumer and business litigation
  • Adjunct professor at Stetson University College of Law, St. Petersburg College, and Hillsborough Community College, teaching bankruptcy, real property finance, business law and civil litigation
  • Authored a chapter on bankruptcy in Florida Foreclosure Law published by Fastcase
  • Secretary for the Tampa Bay Bankruptcy Bar for the 2022–2023 Bar year
  • Formerly chaired the Bankruptcy Practice Group for the American Legal and Financial Network (ALFN) and the Case Law Update Subcommittee for the Real Property Finance and Lending Committee of the Real Property Probate and Trust Law Section of the Florida Bar
  • Participated in the 2016 Next Generation program held by the Bankruptcy Judges during the National Conference of Bankruptcy Judges (NCBJ)
  • Named one of ALFN’s Junior Professionals and Executives Group (JPEG)’s stand-out young professional to watch in 2016
  • Can be contacted at [email protected] or 813-229-0900, ext. 1343
No photo available

David Byars

Kass Shuler, P.A.

David Robert Byars

  • Attorney at Kass Shuler, PA., in Tampa, Florida
  • Practice focuses primarily on the areas of Foreclosure, Creditors’ Rights and Insolvency, Lenders Liability, Real Estate, Consumer, and Business Litigation
  • Over a decade’s worth of experience successfully litigating matters through the state of Florida, in both the state and federal court systems
  • B.S. degrees in Business Marketing and Management from The Florida State University; J.D. degree from Stetson University College of Law
  • Active member of the Hillsborough County Bar Association, as well as the American Legal and Financial Network (ALFN)

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