Lorman offers professional resources regarding COVID-19 and the 2020 Election

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Changes and Solutions to Customer Service Issues Caused by COVID-19

 

Create change and innovation among your team to solve problems caused by COVID-19.

Before the pandemic of COVID-19 customer service was important to business success but today it is crucial. The current pandemic requires businesses to pivot, innovate and transform from what they were to a newer more vibrant and responsive organization. Now more than ever before is the time for businesses not to quiver but to offer power, differentiation and value to every customer. Creating new methods of customer service will mean the difference from just surviving the pandemic but thriving.
This topic will provide immediate techniques for your staff, your managers, and your senior leaders to create change and innovation. Learn new methods to that will invigorate your business and provide differentiation and brand value.
This topic will instantly provide tips, techniques and myths to assist you become a better sales negotiator and bring in more revenue to you and to the company.

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Changes and Solutions to Customer Service Issues Caused by COVID-19

Agenda

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Changes and Solutions to Customer Service Issues Caused by COVID-19

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • President of Stevens Consulting Group
  • 33 years of true sales experience
  • Author of the successful sales process books - Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 10 other books
  • Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
  • Has a top ranked podcast - Sales Acceleration
  • Works with organizations and individuals that struggle and transforms them into wealthy professionals
  • Leading international keynote speaker and is often requested by the media
  • Over 2,800 articles in sales and customer service, 45 audios and over three decades of revenue experience
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Changes and Solutions to Customer Service Issues Caused by COVID-19

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