Understand the common causes of communication breakdowns and create strategies to communicate more effectively.
British playwright George Bernard Shaw is attributed with saying, "The biggest problem with communication is the illusion we have achieved it." Too often, we assume that the people on the receiving end of our communication understand the messages we're trying to convey when they don't. This breakdown in communication often leads to problems in our personal and professional lives. After this course, you will be able to describe what it means to truly communicate with others, explain why communication is difficult to achieve, list common causes of breakdowns in communication, and create strategies to communicate more effectively.
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