Show navigation


Customer Service Cures

Customer Service is an often talked about phrase that has become very cliché in our society. For hundreds of years, people clamor for the concept of customer service. Patrons hunger for proper service and hospitality when serviced. Yet in our present society, there appear numerous concerns hindering on complaints related to proper service and support.

Your clients want to be serviced in a professional and righteous manner. In fact, they expect it and not much work is needed for effective and proper client service. Simply put, customer service is a humble, tactful, professional, friendly, and memorable approach that enables your clients wants and needs to be met.

Customer service provides a forum for clients to speak highly about you, offer referrals from your service, and an implied marketing tool. Human nature is driven by honesty and integrity. Customer service is aligned with these powerful words that human nature craves.


The most important part of any customer service representative’s job is to prepare for each and every call. The successful customer service representative will always know who he or she is calling, as well as why they are calling, and how they will sell the product or service.

Download this white paper to continue reading …

Drew Stevens, Ph.D. is the President of Stevens Consulting Group. He is a renowned keynote speaker and author in customer service and selling. Mr. Stevens works with businesses to create higher efficiencies in sales and service.
Download Report

More Program Information

Customer Service Cures


Download Report

More Program Information

Customer Service Cures


Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Orca Communications Unlimited

  • Chief Executive Officer with Orca Communications Unlimited
  • Works with small and entrepreneurial organizations to achieve higher levels of branding, positioning and revenue success
  • More than 35 years of experience in business strategy, marketing communications and marketing strategy, customer experience and brand positioning
  • Wrote 14 books including best sellers – Split Second Selling, Selling the Norm and Practice Acceleration
  • Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Acceleration
  • International keynote speaker and often requested by the media
  • Written over 900 articles in sales, marketing, customer service and business development and featured in leading magazines and national newspapers
  • Former business correspondent on radio and television
  • Can be contacted at 877-391-6821
Download Report

More Program Information

Customer Service Cures

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today

Access to all training products for one year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.