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Customer Service Cures

 
Customer Service is an often talked about phrase that has become very cliché in our society. For hundreds of years, people clamor for the concept of customer service. Patrons hunger for proper service and hospitality when serviced. Yet in our present society, there appear numerous concerns hindering on complaints related to proper service and support.

Your clients want to be serviced in a professional and righteous manner. In fact, they expect it and not much work is needed for effective and proper client service. Simply put, customer service is a humble, tactful, professional, friendly, and memorable approach that enables your clients wants and needs to be met.

Customer service provides a forum for clients to speak highly about you, offer referrals from your service, and an implied marketing tool. Human nature is driven by honesty and integrity. Customer service is aligned with these powerful words that human nature craves.

Preparation

The most important part of any customer service representative’s job is to prepare for each and every call. The successful customer service representative will always know who he or she is calling, as well as why they are calling, and how they will sell the product or service.

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Drew Stevens, Ph.D. is the President of Stevens Consulting Group. He is a renowned keynote speaker and author in customer service and selling. Mr. Stevens works with businesses to create higher efficiencies in sales and service.
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Customer Service Cures

Agenda

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Customer Service Cures

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • CEO of Stevens Consulting Group
  • One of those very rare sales management and business development experts with not only 33 years of true sales experience but advanced degrees in sales productivity - not many can make such a claim
  • Wrote the successful sales process books - Split Second Selling and Selling the Norm as well as 9 other books
  • The creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called 'Sales Acceleration'
  • Works with organizations and individuals that struggle and transforms them into wealthy professionals
  • Leading international keynote speaker and is often requested by the media
  • With more than 800 articles in sales and selling, 45 audios and more than three decades of sales experience, he has the answers to help your sales career trajectory
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Customer Service Cures

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