Lori Jo Vest
Customer Service and Social Media - Author/Consultant/Trainer at LJV Consulting, LLC
Troy, Michigan
Lori Jo Vest is a Customer service and sales consultant and coach, through her consulting firm LJV Consulting, LLC. After 20+ years in business-to-business relationship-based sales, she co-wrote “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan” with Marilyn Suttle, the book is based on interviews with 10 companies in a variety of industries, including Singapore Airlines and Paul Reed Smith Guitars.
Lori Jo is a frequent contributor to national print and online publications, including the Detroit Free Press, Lowe’s For Pros, Ladies Home Journal, Prevention Magazine, MasterCard Small Business, Sleep Savvy Magazine, and others. She is an Emmy-award winning video producer with a focus on creating marketing and trade show programs, 20+ years of experience in broadcast level television production.
Lori Jo was community manager for two Kimberly-Clark brands - writing articles, blogging and managing online communities using social media platforms. She is a Member of Automation Alley/Michigan, Troy Chamber of Commerce, Marketing and Sales Executives of Detroit.
Lori Jo is a frequent contributor to national print and online publications, including the Detroit Free Press, Lowe’s For Pros, Ladies Home Journal, Prevention Magazine, MasterCard Small Business, Sleep Savvy Magazine, and others. She is an Emmy-award winning video producer with a focus on creating marketing and trade show programs, 20+ years of experience in broadcast level television production.
Lori Jo was community manager for two Kimberly-Clark brands - writing articles, blogging and managing online communities using social media platforms. She is a Member of Automation Alley/Michigan, Troy Chamber of Commerce, Marketing and Sales Executives of Detroit.
