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JJ Lauderbaugh, CMC

Owner and President at JJ Lauderbaugh & Associates
San Jose, California
JJ Lauderbaugh is Owner and president of JJ Lauderbaugh & Associates. Her practice emphasizes all aspects of customer service management and performance improvement, specializing in call centers and helpdesks; she has been an international keynote speaker, trainer, facilitator, author and certified management consultant (CMC) for over 25 years. JJ regularly conducts seminars and workshops on numerous customer service and management subjects across all industries. She has written many publications related to the areas of customer service management.
JJ is a Certified Management Consultant (CMC), Certified Image Consultant, and a Member of the National Speakers Association.

About Me

What is the main focus of your practice?
My work focuses on the management of customer relations which include empowerment, coaching, teamwork, telecommunication for inbound and outbound call centers, telemarketing, cross-selling and up-selling, verbal and non-verbal communication, front line customer care, corporate image and projecting professionalism through the service culture.
How does your service stand out?
I bring to my high impact, high energy keynotes, seminars and consulting more than 25 years of experience. I have counseled thousands of professionals on how to be and look competent, inspire confidence in their employees and overcome internal roadblocks.


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Association Position
National Speakers Association Customer Service Management Consultant and Speaker


School Degree Graduation Year
San Jose State University B.A. 1958

Contact Information

JJ Lauderbaugh & Associates

1716 Husted Ave
San Jose, CA 95124