Contrary to the common portrayal of debt collectors as evil henchmen working for giant corporations, most debt collectors work in a friendly, cooperative manner with debtors who have defaulted on their payments. Debt collectors try to find ways and financial recovery plans for borrowers that make it easier for them to pay their debt back.
Debt Collection Professionals Skills and Training
Debt collectors face an uphill battle when it comes to regulatory changes and compliance requirements. Changing laws makes debt collection a moving target for compliance to keep the professional and the company away from lawsuits and complaints. Staying on top of the regulatory changes can be a difficult task if you don't have the right knowledge or information. Training and learning is the best way to stay on top of the changes and thats where we come in. We can help you find the information on techniques that are working in collections as well as the regulatory changes that you as a business must be a aware of to stay compliant.
Skills To Continuing Training
Good Communication Skills: Debt collection and recovery is a sensitive profession. Miscommunication can lead to the debtors feeling wronged or threatened. Not only can this cause problems in recovery, the collector and lender can also be sued for harassment. A debt collector must have excellent communication skill and be very careful when communicating with the debtor.
Technical and Legal Knowledge: Collection professionals must also have good understanding of accounting and legal compliance. Before beginning the process of debt recovery, they must review the debtor’s file to be aware of all the case circumstances. Professionals who are not good at accounting or legal matters will find it difficult to convince debtors about payment.
Presentation and Negotiation Skills: In some ways, debt recovery is similar to selling a product. The debt collector tries to convince the borrower that paying the loan back is a better option than not paying it. Debt collectors must be charismatic and have great presentation skills with facts and figures.
Customer Care Skills: Debtors are customers of the bank or lending institution. They need to be treated with the same respect that businesses treat their customers. No business can go very far that intimidates or threatens its customers. This is why debt collection professionals need to have good customer relationship skills.
Debt Collection Training Online
Most debt collectors start their career as phone recovery officers. They send reminders to customers about overdue payments, urging them to pay quickly to avoid penalties. They also offer different payment plans for people struggling to meet their bills. More experienced debt collectors can visit the borrower’s residence to inquire about defaulted payments or offer new payment plans. Debt collection and management professionals can improve their career growth by undertaking training in the following courses.
- Presentation and Meeting Skills
- Financial Statement Analysis
- Interviewing and Evidence Gathering
- Successful Negotiation
- Customer Service and Relationship Management
- Professional Selling
- Attitude and Knowledge of Debt Collection
- Debt Collection Strategies
- Overview of Debt Collection Procedure
- Managing Emotions and Avoiding Miscommunications
- How to Ask the Right Questions
- Handling Objects and Excuses
- Transitioning to Payment Arrangement
Most courses in debt collection are designed to improve the recovery officer’s communication skills and handle objections raised by the client.
Online Training for Debt Collection Professionals
Debt collection requires a cool, calm attitude and steady nerves. By acquiring the right training and skills, you can improve your recovery rate and deliver great service to customers.
The good news is that you can now gain valuable skills for your job with the help of online debt collection courses. You don’t need to quit your job to pursue education. The training courses offered at Lorman are designed to make them flexible and fit the needs of working professionals. The knowledge of students is assessed through online tests.
Our courses are kept at a competitive price so that they don’t put stress on professionals. To find out more about our online training courses for Debt Collection Professionals, please get in touch with our customer support at 866-352-9539 or click the chat button and we'll be glad to help.