Communicate in ways that build trust, reduce defensiveness, and strengthen relationships.
Participants will gain a practical understanding of empathy as a learnable Emotional Intelligence skill and discover how assumptions, judgment, reactivity, and internal dialogue can interfere with effective communication. Attendees will learn to recognize underlying emotions, listen beyond words, distinguish understanding from agreement, replace premature judgment with curiosity, and reduce the tendency to move too quickly into problem-solving. Through the practical Read–Relate–Respond framework, participants will leave with questions, techniques, and an empathy checklist they can immediately apply to workplace conversations to strengthen trust, reduce defensiveness, improve collaboration, and communicate more intentionally
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Credit
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| Why Empathy Matters in Communication | |
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| What Empathy Really Is, and What It Is Not | |
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| Why Empathy Can Be Difficult to Practice | |
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| Putting Empathy Into Practice: The 3-R Framework | |
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| Turning Empathy Into an Everyday Communication Practice | |
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Credit
More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
Live Webinar Registration
- IAAP 0.75
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services/Noggin Guru believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 0.75.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
OnDemand Course
This course was last revised on March 23, 2022.
Call 1-866-352-9540 for further credit information.
- IAAP 0.75
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services/Noggin Guru believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 0.75.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Who should attend?
This live webinar is designed for all professionals across all industries.
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Credit
More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Doni Landefeld, Ph.D.
Metamorphosis Coaching LLC
Doni Landefeld, Ph.D., PCC, ACPEC, CPEC, AI Powered Coach Certification
- Owner/CEO, Metamorphosis Coaching LLC
- Organizational psychology coach/consultant specializing in positive intelligence, emotional intelligence and authentic leadership
- Wrote ‘The Role of Implicit Leadership Theories on Leader-Member Exchange and Follower Self-Efficacy,’ creator of ‘Lead Yourself First: 30 Practices To Strategically Help Leaders’
- Has spoken on this topic and others to chambers of commerce, Air Force Academy, chapter of the International Coach Federation, Southwest Florida Society of Human Resource Managers, health management associations, colleges and universities in southwest Florida
- Past-President, board of directors of the Gulf Coast Symphony; past chair for Taste of the Cape, American Psychological Association; Above Board Chamber of Florida; and International Coach Federation
- Ph.D. degree in organizational psychology, Walden University; master’s degree in education, Temple University; B.S. degree in music education, Penn State University main campus; Advanced Certified Professional and Executive Coach from College of Executive Coaching; Professional Certified Coach (PCC) from the International Coach Federation; Certified Positive Intelligence Coach, Certified EQi-2.0 and EQ360
- Can be contacted at 239-246-0781, [email protected], or www.themetamorphosiscoach.com
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Credit
More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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