Customer service representatives (CSR) are typically on the front lines of an organization. They often serve as the customers’ primary points of contact and bear the responsibility of responding to inquiries, providing reliable information about the company’s products and services, and resolving disputes in a timely manner. Superior customer service is essential to the ongoing success of just about any organization.
Lorman Education Services offers a suite of customer service representative online training courses to help CSRs improve their skills in many critical areas. Our programs are ideally suited for brand-new CSRs, as well as experienced reps looking to fulfill their continuing education requirements. Our programs cover relevant topics such as how to make a favorable first impression, how to deal with difficult customers and improving the computer skills that are part of the customer service job function in many organizations.
Benefits of Our Customer Service Representative Online Training Courses
Benefits of Lorman CSR training programs include:
- Learning how to effectively manage a customer call from start to finish
- Discovering effective techniques for remaining in control when dealing with an irate customer
- Learning how to quickly get to the root cause of a customer issue
- Developing techniques for clear and concise communication with customers
- Getting tips for projecting a professional image for you and your organization
- Learning how to cope with the stress that often accompanies the CSR function
- Perfecting cross-selling techniques that can boost revenues for your company and put additional money in your pocket
- Enhancing your computer skills to provide faster service to your customers
Csr Training Resources
Complete Your Customer Service Representative Training Online
Our customer service representative online training courses make developing your CSR skill sets a fast and convenient process. Our online training programs include:
- Live training events: We offer more than 70 live virtual programs each month, many of which entail customer service training. Customer service subject-matter experts present information in real time. Just preregister for the course that meets your needs and interest, and then log in at the appointed time.
- On-demand training resources: You’ll also find a variety of on-demand training materials that are available online around the clock for your convenience. View ondemand webinars and other engaging video presentations. Read informative whitepapers, articles and reports on specific CSR topics. Listen to instructive audio manuals and MP3 downloads.
We’ve Been Providing Superior Training Programs for Nearly Three Decades
Lorman has been providing programs for continuing education for customer service representatives and other professionals for more than 28 years. Regardless of your industry, we can offer a comprehensive, easy-to-follow course that meets your unique training requirements. You’ll be able to enhance your existing skill sets and develop new skills that will make you more efficient and productive.
Please take a look at our current selection of customer service representative online training courses and feel free to contact us for additional information.