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Paralegal's Guide to Dealing With Difficult Clients

Learn techniques to identify and effectively respond to difficult clients to turn them into satisfied clients.

Most paralegals are on the 'front lines' when dealing with difficult clients. This topic will help paralegals and the attorneys that supervise them recognize why clients are 'difficult' and how to prevent them from ever becoming 'difficult' in the first place. It will also give legal professionals strategies for dealing with 'difficult' clients so that they can help these clients more effectively.

Runtime: 77 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is a Difficult Client?

  • What Makes a Difficult Client?
  • Is It You or Is It Them?
  • Can You "Fix" a Difficult Client?

How to Deal With a Difficult Client

  • External Policies and Procedures
  • How to Train Your Client
  • How to Grade Your Clients/ Give Them a Report Card

Your Client's Report Card

  • What to Do With A, B, and C?
  • What to Do With D and F?
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on October 31, 2017.

Call 1-866-352-9540 for further credit information.

  • NALA 1.28
     
  • This seminar meets the requirements of the Certifying Board for Legal Assistants of the National Association of Legal Assistants, for continuing legal assistant education credit required to maintain the CP (Certified Paralegal) credential for (s) hours.
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Robert Greening

Robert Greening

GreeningLaw, P.C.

  • Principal at GreeningLaw, P.C.
  • Dedicated 26 years of practice exclusively to plaintiff’s personal injury and wrongful death trial work
  • Attorneys from across the state refer him their most complex personal injury and wrongful death cases
  • Achieved the highest rating with Martindale-Hubbell Law Directory
  • “Superb” Rating on AVVO.com, and membership to the National Trial Lawyers Top 100
  • Served as an instructor in trial advocacy at SMU School of Law and is a director of the Dallas and Texas Trial Lawyers’ Associations
  • J.D. degree, University of Houston, B.A. degree, Southern Methodist University
  • Can be contacted at 972-934-8900
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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  • Sponsored Live Webinars

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  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 401028
Published 2017
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Available in Multiple Formats

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