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Live Webinar

60-minute live streaming program
  • February 5
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Techniques for Handling Employees With Poor Attitudes and Performance

February 5

Don't let bad attitudes and performance problems destroy team and office morale - prepare yourself to handle challenging and difficult employees.

Have you ever had one of those employees with a poor attitude that infects the rest of the team's performance? You know how frustrating it can be on you as well as the rest of the team. It is important for supervisors to learn and understand general performance management strategies. The strategies can then be translated into departmental, group and individual employee goals that tie into the overall organization's objectives.

By learning a variety of performance management techniques, such as linking individual goals to strategic goals, you will be able to reduce workplace conflict, increase managerial consistency, improve overall management of those employees with poor attitudes, and develop plans for handling employees who are failing to meet performance requirements. By taking proactive steps to prevent problems from developing and implement a clear, strategic plan after problems do develop, you will have a better chance of getting problematic employees back on track. For those employees who simply will not improve their attitudes, or who continue to fail to meet required productivity standards, the documentation generated through proper performance management will ensure your company is protected if termination becomes the necessary step.

Learning Objectives

- You will be able to discuss using effective communication to assist employees.

- You will be able to define why it is important to separate personality from performance.

- You will be able to describe the best ways to manage conflict between and among employees.

- You will be able to identify techniques to help employees motivate themselves.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Best Practices When a Manager Approaches the Poor Attitude and Performance
  • Using Effective Communication to Assist Employees
  • The Importance of Good Listening Skills and How to Make Sure You Are Hearing the Employees
  • The Manager's Role in Promoting Positive Attitudes
How to Boost Employee Performance by Improving Attitudes
  • Why It Is Important to Separate Personality From Performance?
  • How to Avoid the Snowball Effect With the Team
  • Coaching vs. Counseling and the Appropriate Time to Use Each
  • Successful Counseling Techniques for Employees With Poor Attitudes
  • Encouraging Positive Behaviors Which Will Lead to More Positive Attitudes
Management and Leadership Skills to Help You Manage Those Employees With Poor Attitudes
  • The Best Ways to Manage Conflict Between and Among Employees
  • How to Keep Emotions in Check During Conflict and Confrontational Situations
  • Assertive Communication Techniques to Use to Overcome Negative Situations
  • How Constructive Criticism Encourages the Employee to Change
  • Ideas for Creating a Positive and Supportive Work Environment
  • Techniques to Help Employees Motivate Themselves
  • Best Practices and Case Studies
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on August 14, 2017.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for managers, supervisors, team leaders, employee relations managers, human resource managers and administrative professionals.

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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jackie A. Sexson

Jackie A. Sexson

  • Compliance manager with Fortune 200 company
  • Former executive director with the legal and human resources consulting firm, The Sexson Group
  • Extensive experience in employment and labor law, as well as human resources
  • Has a legal and HR background in employee relations, performance management (360-degree feedback), organizational management, benefits administration, recruitment and selection, compensation, equal employment opportunity, and training and development
  • Experience with the public sector, Fortune 500 companies and small startup companies
  • Held director and executive level positions, and worked as an independent consultant
  • Certified as a senior professional in human resources by the Society for Human Resources Management
  • J.D. and M.B.A. degrees
  • Can be contacted at 303-513-6018 or [email protected]
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 401583
Published 2017, 2018
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