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Generate More Revenue and Customers by Assigning Accountability and Increasing Employee Initiative

Are your employees held accountable? Learn to increase their accountability and initiative.

Excuses. We've heard them all. Wouldn't you love to have all your employees understand what customers need, take the necessary actions to do it and accept responsibility for the results? Unfortunately, such is often not the case. In this topic, Larry Johnson will offer you practical strategies to raise the odds everyone on your team behaves responsibly and enthusiastically when it comes to serving your customers.

Runtime: 61 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Creating a Positive Environment Where Everyone Wants to Be Accountable

Clarifying Expectations so Everyone Knows How They May Succeed

Turning Around Those Who Insist on Not Taking Responsibility

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on May 8, 2018.

Call 1-866-352-9540 for further credit information.

  • ASA 1.0
     
  • This program qualifies for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
     
  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Larry Johnson

Larry Johnson

Johnson Training Group

  • President of Johnson Training Group
  • Helps organizations raise productivity, reduce employee turnover and increase customer satisfaction
  • For more than 25 years he has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees
  • Received rave reviews from more than 150,000 business, government, and health care professionals in every state in the union, as well as in Great Britain, China, Indonesia, Central America and Australia for his presentations on the topics of leadership, change, customer service, and honesty in business
  • Co-wrote the highly acclaimed, top-selling business ethics book, Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity, and the landmark guide to managing intergenerational conflict, Generations Inc., From Boomers To Linksters, Managing the Friction Between Generations at Work; has also written more than 60 articles, published in recognized business and association journals
  • Spoken for SHRM, Fas Mart Convenience Stores, Westinghouse, General Electric, Harley-Davidson Motor Company, Intel Corporation, Southwest Airlines, American Express, McDonald’s Corporation, Federal Express, the U.S. Bureau of Land Management, the American Health Care Association, and the Nuclear Regulatory Commission
  • Eight years of real life experience as a manager in health care, three years as a manager in city government, and 26 years as president of his own consulting firm
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 400991
Published 2018
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