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Excusers, Blamers, and Workplace Drama: Considerations for Increasing Productivity

This topic will help you to better identify workplace drama and learn how to handle situations when employees make excuses or blame others. Estimates over the past five years have pegged workplace drama as behavior that may be costing employers as much as half a TRILLION dollars a year collectively. Wow. Imagine what that sum of money could buy organizations, even split up say $50,000 per employer. Do you think there is anything your organization could find to do with an extra $50,000 per year? The cost includes such items as separations (and its direct cost), lost productivity (both managerial and nonmanagerial), turnover (both of unproductive employees and their colleagues who leave to keep from having to put up with them any longer), and a generally inefficient, not very enjoyable place to work. This topic helps people responsible for directly or indirectly leading others to spot, drop, and roll unproductive behavior largely out of the organization. The material will also help you examine your own behaviors to determine whether or not you may be unintentionally (or intentionally) contributing to unproductive behaviors in others. Finally, you will be challenged to look at unproductive behavior from a systems rather than an individual contributor point of view.


Runtime: 61 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Workplace Drama and Other Challenging Behaviors

  • What Is Workplace Drama and Other Challenging Behaviors?
  • What Are the Approximate Costs of Unproductive Behavior?
  • Which Common "Fixes" Are Unlikely to Be Effective?

Dealing With Excusers and Blamers

  • Clarity - Am I Sure Clear Is Clear?
  • Communication, Behaviors That Contribute to Unproductive Behavior
  • Courage, the Secret Sauce in Today's World
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on December 14, 2017.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org
     

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Bart Castle

SVI, LLC

  • HR Professional for 30+ years
  • Director of HR functions in two large organizations and a regional contractor
  • HR consultant for 10+ years serving 150+ clients across a range of industries
  • Employment law attorney referrals into over a dozen different organizations
  • Seminar speaker for Lorman since 2005
  • Business development professional for a talent development organization
  • Can be contacted at 817-500-8202, [email protected] or on Twitter® @BartCastle
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399220
Published 2017
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