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Essential Communication Techniques for Administrative Professionals

All organizations rely on successful communication. In this OnDemand Webinar you will learn a communication model to aid you in planning and carrying out effective conversations. First you will identify the goal of the interaction. The goal might include: solving problems, aiding customers, building rapport, providing feedback or selling an idea. Then, using your personal communication model and identified behavioral preferences, you will plan and carry out a confident conversation that meets the needs of the participants. This process builds confidence and visibility while reducing conflict and misunderstandings. Save time and reduce the stressors that are at the core of most business issues and relationships. At the end of this program you will have a plan for success when communicating at your organization.


Runtime: 80 minutes
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Importance of Effective Communication

A Communication Model

  • Acknowledging Emotions and Ideas
  • Essentials of Active Listening
  • Encouraging Information
  • Asking vs. Telling
  • The Power of Questioning
  • Offering Ideas and Information
  • Informing and Directing
  • Effective Follow-Up
  • Giving and Receiving Effective Feedback

Learning to Identify Behavioral Preferences

  • Relating Styles and Strengths
  • Socializing Styles and Strengths
  • Thinking Styles and Strengths
  • Directing Styles and Strengths
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Patricia J. Hutchings

Patricia J. Hutchings

Unique Perspectives Un-Limited, Inc.

  • Founder and director of Unique Perspectives Un-Limited, Inc., an organization dedicated to promoting the potential in people
  • Professional coach providing specialty training in the areas of advanced reading and learning skills, communication (presentation and interpersonal) skills, stress and time management, team building and management training
  • Conducted intensive personal and professional development programs for more than 69,000 people in 13 countries
  • Dynamic and talented presenter, committed to helping people find value in their lives and in the workplace
  • Wrote, Managing Workplace Chaos: Solutions for Handling Information, Paper, Time and Stress, and Bumblebee Bits of Wisdom: A Collection of Quotes to Uplift Your Days
  • Interviewed for the Harvard Management Update, and was a guest on The Weekend Business Coach, for KBNP, 1410 AM in Portland, Oregon
  • Leader, seminar trainer, course developer and writer
  • Independent consultant and trainer since 1993, and is a professional member of the National Speakers Association
  • Frequent speaker at the Administrative Professionals Conference and judge for the American Management Association for the Administrative Excellence award
  • Presents all the administrative professionals courses for the American Management Association and wrote one of the courses in their administrative certificate program
  • Varied background in business management, accounting, fashion merchandising and communications
  • Consulted for business and corporate leaders, international banking organizations and political leaders world wide
  • Can be contacted at 541-343-3004, [email protected] or www.patriciahutchings.com
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 390355
Published 2012, 2017
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