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90-minute live streaming program
  • September 19
  • 1:00 - 2:30 pm EST

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Effective Verbal Communication - How You Say It Makes a Difference

September 19

Learn successful and practical techniques to become a highly effective communicator.

Author Joseph Pine shares in his book The Experience Economy that ‘the experience of being understood versus interpreted is so compelling you can charge admission.' We all want to be heard. We all want to be understood. When communication fails, there can be dire consequences. From missed promotions and sunken profits to broken relationships and a drag on company and personal productivity, being able to communicate effectively is vital to the success of any individual and organization.

This topic offers insight and practical tips on how to become a highly effective communicator. The material also delves into the notion that being heard and being understood are often miles apart, offering practical solutions on how to bring the two closer together. Failing to have a voice in group and team settings can have a lasting impact on your career. This topic will offer you guidance on how to ensure your voice is heard. This information is critical for anyone seeking insight and takeaways on how to be a better listener and communicator.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Habits of Highly Effective Communicators
  • Communicating With Confidence and Clarity
  • Applying the Eyes, Ears, Mouth Ratio for Effective Listening
  • Considering Human Emotions as Part of the Communication Process
  • Being Visible and Present During Communication
Being Heard vs. Being Understood
  • Practicing Humility
  • Interpreting Body Language
  • Protecting the Relationship During Difficult Conversations
Team and Group Conversations
  • Understanding the Types of Individuals That Show up in Meetings and What to Do About Them
  • Ensuring Your Voice Is Heard in Group Settings
  • Reviewing Tools to Make Group and Team Conversations More Productive
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on March 21, 2017.

Call 1-866-352-9540 for further credit information.

Live Webinar Registration

  • IAAP 1.5
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Who should attend?

This live webinar is designed for presidents, vice presidents, business owners and managers, supervisors, directors, associates, administrative professionals, and sales and marketing professionals.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Stacy Lowman

Stacy Lowman

Watermark Consulting Group

  • Owner of Watermark Consulting Group
  • Seasoned training and development, human resources and communications professional
  • Conducts regular seminars and workshops on a far-reaching set of business topics within his areas of expertise (HR, training, call center, virtual workplaces, and corporate communications)
  • B.A. degree in communications, University of NC at Greensboro; completed a “Mini MBA” Management Certification from Rollins College
  • Can be contacted at [email protected] or on Twitter® @StacyLowman
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 400882
Published 2017
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