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Live Webinar

60-minute live streaming program
  • This event was held November 21, 2017.
  • 1:00 - 2:00 pm EST

Tips for Maintaining Exceptional Customer Service During the Holiday Rush

This event was held November 21, 2017.

The holiday season brings a spike in holiday sales as well as increased customer interactions. Learn how to better manage the holiday rush while maintaining exceptional customer service.

Holidays are a time of friends, family...and consumer meltdowns. When the sales are up how can you maintain a superior customer experience without breaking your budget or your brain? As more consumers turn to online reviews before making a purchase, a brand is only as strong as their online reputation. Numbers don't lie and the numbers show consumers are turning to each other to help guide their buying experience. If you aren't using the power of consumer generated content you are leaving money on the table--$62 billion to be exact. Learn how alerts, social listening, and a prepared response package can help you maintain your reputation during the busiest time of the year. This topic offers insight into the changing face of customer service and what trends are impacting the way your consumers are engaging with your brand and how much poor customer service is truly costing you.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is Customer Service?
  • What Does It Cost?
  • Failure to Prepare Is Failure to Prepare
  • Your CX Defines Your Brand
How Can You Level up?
  • Timeliness
  • Consistency
  • Engagement
Community
  • Leverage Consumer Knowledge Base
  • Build Loyalty
  • Showcase Experience
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, sales representatives, technical and support representatives.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Lollie Moore

Lollie Moore

Unicorn Agency

  • Owner and director of the Unicorn Agency
  • As an entrepreneur she built her personal brand for more than a decade as a national award winning tattoo artist before changing lanes to help other businesses grow their brand
  • Conducts regular seminars and workshops on numerous social media and marketing webinars and interviews
  • Tulsa Young Professionals, Social Media Tulsa
  • B.A. degree in English
  • Can be contacted at 918-640-5365, [email protected], on LinkedIn®, or on Twitter® @lolliecake
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • MP3 Downloads
  • Course Manuals
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  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 401068
Published 2017
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