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The Role of Customer Service in Consumer Privacy

Gain a better understanding of why customer privacy is an important part of business strategy.

In an era where data breaches appear to be the norm, protecting vital consumer data is increasingly important. Ensuring the protection of Personable Identifiable Information or "PIN" allows customer service centers to act as a good "privacy stewards" towards its consumers. Customer service representatives are the lynchpins for ensuring consumer data is properly safeguarded and protected. This information practically explore ways of securing PINs across people, process, and technology and offer solutions to proactively ad-dress this pressing issue.

Runtime: 58 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Macro Issues in the Area of Consumer Privacy

The Lifecycle of Data

Overview of Six Important Data Protection Regulations and What They Mean for Your Customer Service Organization

Do's and Don'ts of Customer Service and Consumer Privacy

The Role of the "Three Line of Defense" Model in Customer Service Evidencing Consumer Privacy

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on May 11, 2018.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Art Hall

Art Hall

Alvarez & Marsal

  • Dreamforce 2012 conference speaker
  • 2011 1to1 Media and Gartner Judge for CRM Efficiency and Customer Experience Management for Americas and EMEA
  • President, Customer Relationship Management Association (CRMA), Atlanta Chapter
  • 2007 Customer Champion recognized by 1to1 Media, a division of Peppers & Rogers
  • Frost & Sullivan Advisory Board member
  • Can be contacted at 404-759-9158, [email protected], http://www.linkedin.com/profile/view?id=3429370&trk=tab_pro, or Twitter® @Art_Hall4
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 402089
Published 2018
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