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OnDemand Webinar

Customer Negotiation Techniques

One of the most difficult things in any business is attempting to negotiate with customers. Sometimes customers just want things because there are certain standards they've set up. There are other times when customers might seem to be unruly or difficult. However, the purpose of every business is to acquire and retain customers. They pay the utilities, they pay our salaries and they are the reason why every organization is in business. Therefore it takes a particular set of skills to be able to negotiate with any and every customer. This OnDemand Webinar will share with you tools, tips, techniques, and resources so that you can negotiate with every customer and every conversation you have goes as smoothly as possible.


Runtime: 90 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Negotiation Is Nothing More Than an Exchange of Ideas and Values Between Two or More Parties With Different Interests

  • It Is Necessary to Help Dispel Some Myths so That You Understand What Negotiation Is and Isn't
  • Learn the Value of Negotiation so That You Get What You Want
  • Create the Strategies Needed so That You Do Not Become Defensive and Turn Others Away

When It Comes to Negotiations Sometimes Being Prepared Is All That Is Required

  • Learn How to Create Resources That Aid in Negotiations
  • Negotiation Requires Having a Process so That You Can Have a Beginning, Middle and End, Not an Argument
  • Develop Proper Skills so That You Do Not Ruin Your Credibility

Methods to Help You Understand Your Opponent

  • Learn the Value of Observed Behavior and Body Language to Reposition Your Techniques
  • They Say Timing Is Everything, Learn How to Establish the Right Time to Speak and the Right Time to Listen
  • Create a Win - Win or at Least the Idea That You Won!
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • CEO of Stevens Consulting Group
  • One of those very rare sales management and business development experts with not only 33 years of true sales experience but advanced degrees in sales productivity - not many can make such a claim
  • Wrote the successful sales process books - Split Second Selling and Selling the Norm as well as 9 other books
  • The creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called 'Sales Acceleration'
  • Works with organizations and individuals that struggle and transforms them into wealthy professionals
  • Leading international keynote speaker and is often requested by the media
  • With more than 800 articles in sales and selling, 45 audios and more than three decades of sales experience, he has the answers to help your sales career trajectory
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 391175
Published 2013
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