Show navigation

Available in:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Customer Negotiation Techniques

Learn negotiation techniques that keep the customer happy without giving into every demand. Customer retention is top of mind for every business. It costs 7 to 8 times more to acquire a customer than to keep one. In our social media crazed world it takes only one video and less than 20 seconds to lose a client and quickly increase an organization's marketing cost. We have to understand that without good customers and good customer experiences we all would not have jobs and products and services to sell. You see, if we treat them right they continually return to acquire more things. But that doesn't mean that we need to give in to each and every demand and we need not give in to unreasonable demands. There are some rules and myths about customer negotiation that include: Negotiation is about winning and losing, Negotiation is about getting the customer to always say yes and all negotiations are about prices and are sales related. This content will assist you and your team with gaining the proper tools so that you can meet consumer demands most effectively, lower customer service costs and meet almost every need of the client so you keep them longer.


Runtime: 62 minutes
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Negotiation Is Nothing More Than an Exchange of Ideas and Values Between Two or More Parties With Different Interests

  • It Is Necessary to Help Dispel Some Myths so That You Understand What Negotiation Is and Isn't
  • Learn the Value of Negotiation so That You Get What You Want
  • Create the Strategies Needed so That You Do Not Become Defensive and Turn Others Away

When It Comes to Negotiations Sometimes Being Prepared Is All That Is Required

  • Learn How to Create Resources That Aid in Negotiations
  • Negotiation Requires Having a Process so That You Can Have a Beginning, Middle and End, Not an Argument
  • Develop Proper Skills so That You Do Not Ruin Your Credibility

Methods to Help You Understand Your Opponent

  • Learn the Value of Observed Behavior and Body Language to Reposition Your Techniques
  • They Say Timing Is Everything, Learn How to Establish the Right Time to Speak and the Right Time to Listen
  • Create a Win - Win or at Least the Idea That You Won
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on December 4, 2018.

Call 1-866-352-9540 for further credit information.

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • Stevens Consulting Group has been in practice for over 30 years
  • World-renowned leadership and workforce productivity expert
  • Works with business professionals that struggle and transforms them into wealthy professionals; has aided thousands of professionals to reach billions of dollars in new revenue by strategically implementing processes that make their practices more efficient and so they gain financial freedom
  • Written six books including Split Second Selling and the April 2013 release of Practice Acceleration
  • Directs, writes and produces over 150 webinars and live presentations per year
  • Writer of over 700 articles on business development, marketing, branding and negotiation
  • Frequently interviewed in the media and has appeared in the New York Times, Wall Street Journal, Chicago Tribune and numerous periodicals
  • Can be contacted at 877-391-6821 or www.stevensconsultinggroup.com
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 404627
Published 2018
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!