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Assigning Accountability in the Customer Service Department: Generate More Revenue and More Customers

Holding yourself and your employees accountable isn't an option, it's necessary when it comes to serving customers.

In every organization, each employee should complete tasks assigned in its entirety and in a timely fashion. In order to have accountability, each employee must take ownership of the outcomes they are responsible for. Some organizations will find that failure to assign accountability within their customer service department, can and will cause decrease in customer retention and revenue. This topic will provide you with five steps to developing a culture of accountability within your organization, how to develop standards and ensuring those standards are placed in writing. This information will be of utmost importance as it will also define the elements of accountability and how to have a solid game plan to move your organization forward.

Runtime: 56 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Five Steps to Develop a Culture of Accountability Within Your Organization

  • How to Develop Standards
  • Ensuring Standards Are Placed in Writing
  • Celebrating Positive Results

Elements of Accountability

  • Outlining and Understanding the Nature of Work
  • Problem Solving
  • Understanding Internal Collaboration

Having a Solid Game Plan

  • Staying on Top of Your Support
  • Know Who's Working on What
  • Operating as a Cohesive Team
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Audio & Reference Manual

No credit available.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Uwayne Turnbull

Uwayne Turnbull

Turnbull Group Inc

  • President and CEO of Turnbull Group Inc
  • Practice emphasizes all aspects of leadership, management and professional development
  • Conducts regular seminars on leadership and management, and customer service training
  • Keynote speaker for The Ramblings Club’s Annual Scholarship Dinner (2014 to 2016)
  • Attended Fordham University and Devry College
  • Can be contacted at 646-470-8194 or [email protected]
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399741
Published 2017
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