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60-minute live streaming program
  • May 29
  • 12:00 - 1:00 pm EST

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Effective Techniques to Combat Call Baiting

May 29

Understand call-baiting laws under the FDCPA to maximize your company's ability to not take the bait.

Wise consumers and their attorneys often work to entrap collectors and call center representatives into violations of consumer protection statutes. This practice of call baiting is something all call centers must guard against. In this topic you will learn how to identify call baiters and successfully train your employees to avoid falling into a call baiting trap. The material will discuss the federal statutes most used for call baiting, typical call baiting tells, common call baiting scenarios and appropriate responses to avoid any violations.

Learning Objectives

- You will be able to define call baiting.

- You will be able to discuss how to prevent call baiting.

- You will be able to review the common Federal law scenarios used.

- You will be able to identify how to end call baiting.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Defining Call Baiting
  • What?
  • Why?
  • How-Statutory Schemes That Make Call Baiting Possible
    • FDCPA
    • FCRA
    • TCPA
Preventing Call Baiting
  • Call Baiting Tells
  • Common Federal Law Scenarios Used
    • FDCPA/UDAAP
    • FCRA
    • TCPA
  • Common Baiting Questions and Best Practice Responses
  • Ending Call Baiting
    • CMS
    • Training
    • Documentation
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Can't Attend?

More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • CPE 1.2 including Specialized Knowledge 1.2
     

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for credit and collections managers, attorneys, presidents, vice presidents, lending professionals, business owners, managers and accountants.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Kelly Knepper-Stephens

Kelly Knepper-Stephens

Stoneleigh Recovery Associates, LLC

  • General counsel and chief compliance officer at Stoneleigh Recovery Associates, LLC
  • Practice emphasizes all aspects of government regulation, compliance, and civil litigation; advising on the FDCPA, FCRA, TCPA, GLBA, HIPAA, and other federal and state regulations
  • Conducts seminars and workshops regarding FDCPA, TCPA, HIPAA, ethics and professional responsibility
  • Member and Certified Receivables Compliance Professional of Debt Buyer’s Association International; member MAP Attorney Program and Credit & Collection Compliance Officer designation of the American Collectors Association; member InsideARM Compliance Professional’s Forum
  • Named one of the Top 25 Women in Collections by Collection Advisor magazine in 2016
  • Barred in California, D.C., Illinois and Maryland
  • J.D. degree, George Washington University Law School
  • Can be contacted at 630-396-8087 or [email protected]
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Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 402102
Published 2017, 2018
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