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Collection Compensation Strategies: Get the Most out of Collectors

Motivating and compensating your collectors is crucial for a continuously effective and compliant business.

Being a debt collector can be difficult for the average person. Not many children dreamed of becoming a professional debt collector. That does not mean that agencies cannot make this a dream career. The industry has many standards to meet, now more than ever in our history. Regulations, procedures and expectations can burn your collector out. Motivating and compensating your collectors is crucial for a continuously effective and compliant business and keeping your well trained collectors around for the long haul. Learn multiple ways to achieve this goal. See what works best for your business model. This topic will help you identify how to review and improve your compensation structure for your collection staff and recognize new and creative ways to motivate staff. Gain a better understanding of how to discuss changes with your staff to get them on board and excited to work for your agency.

Runtime: 62 minutes
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Does Your Collector Think When They Hear Compensation?

  • Learn to Think Like a Collector
  • Learn What Keeps Them Around for the Long Haul
  • Learn What Keeps Them Compliant While Remaining Effective

Compensation - Pay Me

  • Is It All About That Base? There Are Many Ways to Set This up
  • Commission and Bonuses
  • What Other Monetary Rewards and How Are They Earned? Think Compliance

Benefits

  • What Should Your Package Include
  • Let's Get Creative
  • How to Avoid Too Many Expectations

Motivation

  • All Employers Have Benefit Packages, What Else Motivates an Employee
  • Daily Motivation Techniques
  • Other Motivating Ideas
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Irene Hoheusle

Irene Hoheusle

Account Recovery Specialists Inc

  • Has been a part of the collection industry for 19 years and is vice president of collections and education at Account Recovery Specialists Inc (ARSI)
  • Involved with the American Collectors Association International (ACA) and serves on their Education Council helping to update and create educational material for the industry nationwide; ACA certified instructor and was recently awarded the Charles F. Lindemann Instructor of the year award in 2015
  • Has been quoted on multiple occasions over the years in both the Pulse and Collector magazines and has served as subject matter expert in collections, health care collections and compliance on multiple panels for organizations in the industry
  • Vice president of the Kansas Collectors Association
  • Presented seminars for ACA, HFMA, Chamber of Commerce and Kansas Hospital Association as well as many other organizations and clients in her state of Kansas
  • Can be contacted at [email protected]
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 397582
Published 2016
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