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Create an Effective Front Desk Operation

Gain a better understanding of how to efficiently and effectively manage the front desk as an administrative professional. IMAGE, CONDUCT, and EXPERTISE are the 3 areas that influence whether or not you are perceived as professional as an administrative assistant or at the front desk. If you work for a company that has a lot of interpersonal interaction over the phone and in person, it can be a constant exercise in patience, attitude, prioritizing, and time management. No matter how polished your professional image your actual work product must also live up to the image you are projecting. If you are cultivating a professional persona where you are indispensable at work, you’ve got to assert yourself to be seen and heard so you can be recognized for the great work you are accomplishing. This material is intended to provide you with a better understanding of how administrative professionals and front desk representatives can gain that respect. The way others perceive you during busy times is very important, so learning to conduct yourself as a professional even when overwhelmed is too. Whether you’re an administrative assistant in a temp job, or a seasoned pro with decades of experience, these tips are sure to help you become a beloved – and essential – member of the office.


Runtime: 62 minutes
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

You Are the Face of the Company

  • First Impressions and How to Quickly Gain Respect

Internal Customers

  • Learn to See Issues From Your Internal Customers' Perspective
  • Dealing With Difficult Personalities
  • Setting Expectations and Boundaries When You Have No Privacy

Attitudes and Perceptions

  • Projecting a Professional Image
  • Attitudes and Developing the Right Mindset
  • Being Proactive

Communicate With Clarity

  • Learning to Say No When Your Workload Is Overwhelming
  • Learning How to Tactfully Voice Your Opinions and Assert Your Needs

How to Stay Calm Amidst Chaos

Organizational and Productivity Skills- Time and Desk

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on November 8, 2017.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training
  • More than 20 years of training experience for employees
  • Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
  • Corporate trainer for Fortune 500 companies across the country
  • Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
  • Writes weekly articles on LinkedIn® Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected]
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399503
Published 2017
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