Every organization wants to gain their customer's trust, respect and patronage. Companies and organizations all over the world are looking for ways to provide excellent customer service; and to do this you need key components that not everyone understands.
In this video, Dr. Drew Stevens reviews what the main components of great customer service are and how they can be achieved with your company. Drew Stevens, Ph.D. is the president of Stevens Consulting Group and is a renowned keynote speaker and author in customer service and selling. Dr. Stevens works with businesses to create higher efficiency in sales and service. He wrote Split Second Selling, Selling the New Norm, Customer Momentum and Grand Slam Customer Service.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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