The cost of higher patient acuity, fewer resources, and frustrated health care consumers can lead to difficult moments for providers and patients alike. Learn the steps to take to build peaceful communications and how those steps can work for most communication situations. Come away with a reframed perspective on difficult interactions and with renewed optimism and confidence to handle challenging interpersonal interactions.
Ecoee Rooney is the director of professional development at Interim LSU Public Hospital, New Orleans, Louisiana and conducts regular seminars and workshops on leadership concepts, health care excellence, peaceful communication, and compassion fatigue. In this video, Ecoee will guide you through the steps to take to build peaceful communication, a description of these steps, and scenarios in how these steps can work.
Agenda
Faculty
Ecoee Rooney, DNP, RN-BC, SANE-A
Ochsner Health System
- Internal Consultant Ochsner Health System
- Education manager, International Association of Forensic Nurses
- Certified compassion fatigue educator
- Conducts regular seminars and workshops on leadership concepts, health care excellence, peaceful communication, and compassion fatigue
- Co-writer of several publications related to the areas of professional development and sexual assault
- Member of the American Nurses Association, Association of Nurses in Professional Development, American Association of Nurses in Critical Care, International Association of Forensic Nurses, American Holistic Nurses Association, Sigma Theta Tau International (nursing honor society), Sigma Alpha Chi (nursing academic honor society), Charity School of Nursing Alumni Association, Phi Theta Kappa (International academic honor society), Alpha Sigma Nu (Jesuit Honor Society)
- D.N.P. degree, Southeastern Louisiana University; M.S.N. degree in health care systems administration; B.A. degree in communication, Loyola University, New Orleans
- Can be contacted at [email protected] or 504-914-9243
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