Video

  • 14 minutes

Privacy Do's and Don'ts for Customer Service Representative

 
So what are the privacy do’s and don’ts for customer service representatives? This video will provide you with an overview of those do’s and don’ts, the importance of following scripts, and establishing an internal control review process to ensure that your customer services reps are doing everything possible to protect client information.
Runtime: 13 minutes

Agenda

Faculty

Art Hall

Art Hall

Alvarez & Marsal

  • Senior Director with Alvarez & Marsal in Atlanta; focuses on customer service, CRM, and supply chain
  • Over 25 years of operations and people leadership
  • Certified in Prosci Change Management®
  • Bachelor’s degree, State University of New York at Binghamton
  • Can be contacted at [email protected] or 404-759-9158

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