We all have difficult customers – that’s a fact of life. There are difficulty personality types, difficult conversations, and let’s face it unhappy people out there that you are going to have to work with on a regular basis.
In this video you will learn about a common framework that you can use when dealing with difficult clients referred to as the “3 D’s" of customer service: 1) Discuss the difficult issue. 2) Defend your position. 3) Divorce – it’s time to say goodbye.
This short 6-minute video will walk you through each step in learning how to turn a difficult customer around and/ or say goodbye and divorce those customers for good. Faculty Dr. Drew Stevens, Ph.D. of Stevens Consulting Group will walk you through these steps in his latest Customer Service Minute video. Dr. Stevens is the author of the best seller Split Second Selling and Ultimate Business Bible and has worked with thousands of professionals and entrepreneurs in helping them with their difficult customers. Dr. Stevens specializing in coaching, practice management, customer retention, sales, and positioning.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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