Video

  • 8 minutes

Building a Culture of Privacy Within Your Customer Service Organization

 
The ways to address all the privacy do’s and don’ts center around building a culture of compliance. Should a customer service organization be held fully responsible for protecting and securing customer data? The answer is yes. This video will provide you with a brief overview of how to build a culture of privacy within your customer service organization.
Runtime: 8 minutes

Agenda

Faculty

Art Hall

Art Hall

Alvarez & Marsal

  • Senior Director with Alvarez & Marsal in Atlanta; focuses on customer service, CRM, and supply chain
  • Over 25 years of operations and people leadership
  • Certified in Prosci Change Management®
  • Bachelor’s degree, State University of New York at Binghamton
  • Can be contacted at [email protected] or 404-759-9158

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