This topic helps the persons responsible for delivering customer service in their organizations to deliver exceptional service that maintains business with existing customers while forging stronger relationships which leads to additional business as well as new business from existing customers in the form of referrals of new clients from their existing customers.
The content also provides immediately actionable best practices for you to build a culture of exceptional customer care to deliver lasting competitive advantage in the markets you compete in.
Agenda
Faculty
Ethan L. Chazin, M.B.A.
The Chazin Group LLC
- Principal of The Chazin Group LLC
- Practice emphasizes all aspects of business growth coaching
- Conducts regular seminars and workshops on numerous areas related to leadership, sales effectiveness, culture transformation, diversity and belonging, and employee empowerment
- Author of several publications related to the areas of career exploration and culture transformation
- Membership information: Goldman Sachs 10,000 small businesses coach, Kauffman Foundation FastTrac Growth coach certification
- M.B.A. degree in marketing, George Washington University
- Can be contacted at 917-239-5571, [email protected], or https://www.thechazingroup.com
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