Learn to speak positively and project your credibility when communicating over the telephone.
This presentation will offer the administrative professional numerous benefits to enhance your telephone communication skills. You will gain valuable insights into effective questioning techniques, message organization, telephone etiquette, and managing voicemail and phone tag. You will learn how to ask open-ended questions, actively listen to responses, and provide accurate and relevant support during phone conversations. Additionally, you will acquire techniques for delivering concise and well-structured messages, using proper greetings and language, and maintaining an appropriate tone. The presentation will also equip you with strategies for efficiently managing voicemail, minimizing phone tag, prioritizing calls, setting boundaries, and practicing self-care to maintain productivity and avoid burnout. Elevate your telephone communication abilities, build rapport with your listeners, and gain the confidence and skills needed to excel in your role.
Agenda
Faculty
Patrick Muñoz
Patrick Muñoz: Voice & Speech Coach
Patrick Munoz
- Internationally recognized voice and speech coach based in Los Angeles
- In private practice in West Hollywood and works with clients all over the world
- Has coached executives and leaders in public speaking in the areas of tech, finance, law, medicine, architecture, and more
- Clients include Turner Classic Movies, Wells Fargo, Southern California Edison, Children’s Hospital Los Angeles, CO Architects, Luxottica, Pharmavite, The Agency, Spokeo, and The United Nations
- Has coached for some of Disney’s top television shows, including KC Undercover, Sneakerella, and Ultra Violet & Black Scorpion
- Television and film credits include No Man’s Land, Without a Trace, Van Helsing, and Ride
- Students include Penelope Cruz, Andie MacDowell, and Eva Longoria
- Author of Accent: American and 51 Affirmations for Being a Powerful Speaker
- Member of the Voice & Speech Trainers Association of America
- Graduate of Dartmouth College and Temple University
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* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
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