We all know the impact customer service has on our bottom line. Customer service starts with the first person your customer meets at your organization, and the level of service provided directly impacts the perceived value of your company and its products and services. The more employees can learn to take advantage of opportunities to provide stellar customer service, the more money your company makes - it’s that simple.
During this OnDemand Webinar, you will learn specific visual and verbal techniques they can immediately implement when dealing with customers. From listening strategies that enable representatives to hear what the customer is really saying, to body language techniques that send the right visual messages, to techniques that turn difficult customers into raving fans - this program delivers tools that will enable your company’s representatives to amaze your customers with their new-found level of service and professionalism.
Agenda
Faculty
Daniel O'Connor
Power Diversity, LLC
- Owner of Power Diversity, LLC, OnlineCommunicationTraining.com, and DanOConnorTraining.com, specializing in communication, customer service, and dealing with difficult people communication skills training
- Focuses on delivering scripts, tactics, power phrases, and tools that attendees can immediately use to become more powerful, positive, effective communicators
- Writer of many popular communication books and resources, including his latest top-sellers, Say This - NOT THAT!!, and Energy Vampire Slaying:101
- More than 15 years’ experience speaking, consulting, training, and lecturing, specializing in communication, customer service, and dealing with difficult people at work
- Recently featured in Woman’s World magazine as one of America’s leading communication experts
- Host of #1 rated podcast, “Professional Communication Tactics”
- Recent featured keynote speaker at the European Conference on the Future of the Internet in Hamburg, Germany and featured keynote speaker and special guest to the president of Panama at the American Academy of Matrimonial Lawyers Conference in Panama
- Hundreds of satisfied companies have worked with him to improve customer service and communication at work, including the U.S. Army, U.S. Air Force, U.S. Forest Service, Apple Computers, MD Anderson, Johns Hopkins University and more
- Can be contacted at 877-570-1573, [email protected] or www.danoconnortraining.com
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