Learn effective strategies to bounce back from a customer service disaster while maintaining customer loyalty.
When it comes down to it customer service is all about integrity, professionalism and trust. Once a deal has been lost and things have gone awry your staff needs to determine how to quickly and efficiently win back the trust lost. You will learn how to maintain the professional trust and credibility so that you and your client can leave with both sides intact.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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* For audio recordings you only pay shipping
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