Slide Deck

25 Slides available anytime
  • 25 Slides

Appropriate and Effective Goal Setting Strategies for the Customer Service Representative

 
Understand the proper ways to set CSR goals that will motivate and ultimately give your clients a better experience.The pressure of responding to client calls may sometimes create an unmanageable process that instead of drawing clients closer to your company, actually drives clients away. Therefore, setting CSR goals that are reasonable and providing training to new customer service representatives is critical. If the goal setting metrics are unreasonable, the CSR will not try to attain them. This topic helps customer service to understand and communicate the importance of their role to staff, then use their top and second tier performers’ results to guide the goal setting in the future. This process leads to happier CSRs. For customer service representatives, it provides a structure to create their own goals to present to their managers for the coming months. This creates a perception of an individual who has the ability to lead. More importantly, it leads to happier clients.

Faculty

Bill Humbert

Bill Humbert

RecruiterGuy.com

Agenda

Faculty

Bill Humbert

Bill Humbert

RecruiterGuy.com

  • Owner, RecruiterGuy.com
  • One of the rare individuals who is an active recruiter for more than 39 years and an active Sr. Career Transition Consultant
  • Speaks to audiences on both sides of the desk, recruiters and candidates; he is the candidate whisperer, and he knows and understands the predicaments each side faces
  • Recognized as an expert in both talent acquisition and career transition, he has 111 live television interviews; has been quoted in the NY Times and internationally in The Province, Vancouver, British Columbia
  • Published author of Employee 5.0: Secrets Of A Successful Job Search In the New World (his second book) and has signed a publishing contract for writing a series of books titled the RecruiterGuy.com Series; the co-author of the white paper (with Cyndy Trivella), The Positive Aspects of Diversity Hiring free download available - https://www.aps2k.com/diversity-ebook/
  • Recognized as a professional speaker with the National Speakers Association - https://www.espeakers.com/marketplace/v3#/ profile/23767?resumeSearch=0
  • Over the past year he has presented more than 23 webinars for four different webinar companies on assorted recruitment-related topics; he has spoken at regional SHRM Conferences in Illinois and Utah
  • An enthusiastic speaker who entertains audiences while helping them improve their skills

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