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View Resource White Paper Using Social Media in Customer Service
Using Social Media in Customer Service
Published: January 24, 2018
White Paper
View Resource White Paper Phrases Customer Service Professionals Should Avoid
Phrases Customer Service Professionals Should Avoid
Published: January 17, 2018
White Paper
View Resource White Paper Creating a Great Customer Return Policy
Creating a Great Customer Return Policy
Published: January 3, 2018
White Paper
View Resource Slide Deck How to Put Customers on Hold and Keep Them Happy
How to Put Customers on Hold and Keep Them Happy
Published: December 13, 2017
Slide Deck
View Resource White Paper Tips for Overcoming Language Barriers in Customer Service
Tips for Overcoming Language Barriers in Customer Service
Published: November 29, 2017
White Paper
View Resource White Paper Essential Customer Service Email Skills
Essential Customer Service Email Skills
Published: October 10, 2017
White Paper
View Resource White Paper Winning Over Problematic Customers
Winning Over Problematic Customers
Published: October 4, 2017
White Paper
View Resource White Paper CRM Trends You Will Want to Watch
CRM Trends You Will Want to Watch
Published: September 22, 2017
White Paper
View Resource White Paper 10 Upselling Techniques for Customer Service Professionals
10 Upselling Techniques for Customer Service Professionals
Published: September 5, 2017
White Paper
View Resource White Paper Customer Care: Emerging Trends and Future Strategies
Customer Care: Emerging Trends and Future Strategies
Published: August 25, 2017
White Paper
View Resource White Paper The State of Customer Service
The State of Customer Service
Published: August 25, 2017
White Paper
View Resource Slide Deck Creating and Analyzing Customer Satisfaction Surveys
Creating and Analyzing Customer Satisfaction Surveys
Published: August 22, 2017
Slide Deck
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